Guest Communications
Inbox
Management.
Smart inbox triage and gatekeeping for high-volume property managers. Turn daily incoming inquiries, maintenance requests, and multi-channel alerts into organized CRM data on absolute autopilot.
Key Capabilities
Your centralized communications hub. The system analyzes intent before an employee ever opens an email, categorizing issues and drafting context-aware replies instantly.
Intent Triage
Analyzes emails and flags them by intent (e.g., Booking Modification, Maintenance Issue, Pre-Arrival Question), tagging the exact property name and unit number.
Automated Responses
Drafts polite, context-aware responses to routine queries like check-in instructions or deposit policies, ready for approval or automated dispatch.
Document Sandboxing
Inspects incoming PDFs and attachments (like bank statements or IDs) in an isolated environment, permanently deleting malware before it hits your network.
Agentic Workflows.
See how the Inbox Management agent transforms chaotic email threads into structured, zero-touch operational tasks.
Maintenance Triage & Routing
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Trigger: Tenant emails support with "My boiler is broken" and attaches a photo.
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Action 1: System reads the email, identifies the tenant via email address, and tags the specific property unit in your CRM.
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Action 2: Extracts the issue, assesses severity as 'High', and scans the attachment for malware before saving.
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Action 3: Creates a structured ticket in your maintenance board, auto-replies to the tenant acknowledging the issue, and flags the on-call engineer.
Invoice Extraction & GL Mapping
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Trigger: Contractor emails an invoice PDF to the accounts inbox.
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Action 1: System sandboxes the PDF, scans it, and extracts the total amount, VAT, and line items.
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Action 2: Maps the expense line items to your specific General Ledger (GL) codes (e.g., 'Repairs & Maintenance').
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Action 3: Pushes the structured bill directly into Xero/QuickBooks as 'Awaiting Approval' and archives the PDF to the relevant property folder.
Compliance Chasing
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Trigger: A prospective tenant has not signed their AST agreement within 48 hours.
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Action 1: System monitors the active thread and detects the missing signature via the CRM.
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Action 2: Drafts and sends a polite, context-aware email reminder urging them to sign to secure the property.
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Action 3: If signed, the system intercepts the signed copy, updates the CRM status to 'Secured', and notifies the lettings team.
Spam & Phishing Elimination
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Trigger: An email arrives with an attachment named "Urgent_Invoice.pdf".
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Action 1: System intercepts the email before it hits the accounts inbox and executes it in an isolated sandbox.
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Action 2: Detects a malicious payload embedded within the fake invoice.
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Action 3: Instantly deletes the email, blocks the sender IP across the organization, and logs a security event on the admin dashboard.
Technical Capabilities.
Beneath the surface lies an enterprise-grade security and routing architecture built to handle sensitive client data and high-volume email traffic.
Language & Context Engine
- ✦ Semantic Intent Extraction: Uses advanced NLP to understand the underlying goal of an email, regardless of how poorly it's written.
- ✦ Tone Matching: Auto-drafted replies inherit your specific corporate tone (e.g., formal for landlords, welcoming for guests).
- ✦ Multi-Lingual Translation: Automatically translates incoming inquiries from international guests and drafts replies in their native language.
Security & Sandboxing
- ✦ Isolated Execution Environments: Attachments are opened and inspected on isolated cloud servers before being passed to your network.
- ✦ Data Redaction: Automatically detects and redacts highly sensitive PII (credit cards, social security numbers) in plain text emails.
- ✦ Sender Verification: Checks DMARC/DKIM/SPF records instantly to block sophisticated spoofing attempts targeting your accounts department.
Workflow Orchestration
- ✦ Bidirectional CRM Sync: Not only reads from the CRM to understand context but updates records, logs emails, and creates tasks autonomously.
- ✦ Rules-Based Routing: Configurable logic dictates that maintenance goes to ClickUp, while high-value sales leads ping a Slack channel instantly.
- ✦ Cross-Platform Sync: A single email can simultaneously update HubSpot, trigger a Slack alert, and file an invoice to Xero.
Enterprise Integration
- ✦ Native Exchange/Workspace Support: Connects securely via OAuth to Microsoft 365 and Google Workspace.
- ✦ Rate Limit Handling: Intelligently queues processing during massive traffic spikes (e.g., following a major marketing campaign).
- ✦ Audit Logging: Every action taken by the AI (reading, drafting, routing, deleting) is cryptographically logged for compliance reviews.
Secure Early Access
We are currently onboarding a highly curated group of pilot partners to shape the architecture for our Inbox Management agent.