Luxury Property Support ("LxP", "we", "our" or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit luxurypropertysupport.com, engage our consulting services, or otherwise interact with us.
We operate from studios in London, United Kingdom and Albury/Wodonga, Australia. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Australian Privacy Principles (APPs) under the Privacy Act 1988.
01Information We Collect
Information You Provide
When you contact us, book a consultation via Cal.com, or engage our services, we may collect: your name, email address, phone number, company name, role, the nature of your inquiry, and any other information you choose to share.
Information Collected Automatically
When you visit our website, we may automatically collect: IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and approximate location data derived from IP. This is collected via standard web logs and minimal first-party analytics.
Cookies and Similar Technologies
We use a minimal set of essential cookies required for the site to function, and may use privacy-respecting analytics. We do not use third-party advertising trackers. You can disable cookies in your browser settings, though some site features may not work as intended.
02How We Use Your Information
We process personal information for the following lawful purposes:
- To respond to your inquiries and provide requested information about our services.
- To schedule, conduct, and follow up on consultations and engagements.
- To deliver, manage, and improve our consulting services and client relationships.
- To send service-related communications, proposals, and contracts.
- To comply with legal, regulatory, and contractual obligations.
- To analyse and improve the performance and usability of our website.
- To protect our rights, property, and the security of our systems.
03Legal Bases for Processing
Under UK and EU GDPR, we rely on the following legal bases:
- Consent — where you have explicitly agreed (e.g. opting into communications).
- Contract — to take steps before entering into, or to perform, a contract with you.
- Legitimate interests — to operate, secure, and improve our business in ways that do not override your rights.
- Legal obligation — to comply with applicable laws and regulations.
04How We Share Your Information
We do not sell your personal data. We share information only with carefully selected partners and service providers necessary to operate our business:
- Service providers — including hosting, email, scheduling (Cal.com), and productivity platforms — who process data on our behalf under written agreements.
- Professional advisers — such as accountants, auditors, and legal counsel, where required.
- Authorities — where required by law, court order, or to protect our rights or the safety of others.
- Successors in interest — in connection with a merger, acquisition, or transfer of assets, with appropriate confidentiality protections.
05International Data Transfers
Because we operate across the United Kingdom and Australia, your information may be transferred to and processed in either jurisdiction or other countries where our service providers operate. Where personal data leaves the UK or EEA, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or adequacy regulations.
06Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Inquiry data is typically retained for up to 24 months unless an active engagement requires longer retention. Client engagement records may be retained for up to 7 years to satisfy legal, tax, and accounting requirements.
07Your Rights
Depending on your location, you may have the following rights:
- Access — request a copy of personal data we hold about you.
- Rectification — request correction of inaccurate or incomplete data.
- Erasure — request deletion of your data, subject to legal obligations.
- Restriction — request that we limit how we process your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests or direct marketing.
- Withdraw consent — at any time where processing is based on consent.
- Lodge a complaint — with the UK Information Commissioner's Office (ico.org.uk) or the Office of the Australian Information Commissioner (oaic.gov.au).
To exercise any of these rights, contact us at enquiries@luxurypropertysupport.com.
08Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
09Third-Party Links
Our website may contain links to third-party sites, including Hospitality Support and Cal.com. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
10Children's Privacy
Our services are intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy will reflect any changes. We encourage you to review this page periodically.
12Contact
For any questions about this Privacy Policy or how we handle your personal data, please contact:
Luxury Property Support
Email: enquiries@luxurypropertysupport.com
Studios: London, United Kingdom · Albury/Wodonga, Australia