These Terms of Service ("Terms") govern your access to and use of the website luxurypropertysupport.com and any consulting, advisory, or transformation services provided by Luxury Property Support ("LxP", "we", "our" or "us"). By accessing the site or engaging our services, you agree to these Terms. If you do not agree, please do not use the site or our services.
01About Us
Luxury Property Support is a digital transformation consultancy serving the luxury property sector. We operate from studios in London, United Kingdom and Albury/Wodonga, Australia. References to "you" mean the individual or entity accessing the site or engaging our services.
02Use of the Website
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the site by any third party. You agree not to:
- Use the site in any way that breaches applicable local, national, or international law.
- Attempt to gain unauthorised access to the site, related systems, or networks.
- Introduce viruses, malware, or any other malicious code.
- Scrape, copy, or reproduce site content without our prior written consent.
- Use the site to transmit unsolicited communications or commercial messages.
03Consulting Services
Where you engage Luxury Property Support for consulting, advisory, transformation, or related services, the specific scope, deliverables, fees, and timelines will be defined in a separate written engagement letter, statement of work, or service agreement ("Service Agreement"). In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail with respect to the engagement it governs.
All consulting engagements are advisory in nature. While we exercise professional skill and care, we do not guarantee specific business outcomes, financial returns, or transformation results, which depend on factors beyond our control including client implementation, market conditions, and third-party systems.
04Bookings and Consultations
Discovery calls and initial consultations may be booked via our scheduling provider, Cal.com. By booking a call you confirm that the information you provide is accurate. We reserve the right to reschedule or decline any booking at our discretion, particularly where there is a conflict of interest or insufficient information to make the call productive.
05Intellectual Property
All content on this website — including text, graphics, logos, the LxP brand, photography, layouts, code, and design — is the property of Luxury Property Support or its licensors and is protected by United Kingdom, Australian, and international copyright and trademark laws.
You may view, download, and print pages from the site for your own personal or internal business reference. You may not otherwise reproduce, modify, distribute, or commercially exploit any content without our prior written permission.
Frameworks, methodologies, templates, and other deliverables created during a client engagement are governed by the terms of the relevant Service Agreement.
06Confidentiality
Both parties acknowledge that during our interactions, particularly during consultations and engagements, confidential information may be shared. We commit to handling all client information with discretion, and to entering into formal non-disclosure arrangements where appropriate. You agree not to disclose any confidential or proprietary information shared by us, including pricing, methodologies, and strategic recommendations.
07No Professional Advice
Information published on this website is provided for general informational purposes only and does not constitute legal, financial, investment, tax, or specific professional advice. While we strive for accuracy, you should not rely on website content as a substitute for tailored advice from a qualified professional. Any reliance you place on website information is strictly at your own risk.
08Third-Party Links and Services
Our site contains links to third-party websites, including Hospitality Support and our scheduling provider Cal.com. We do not endorse, control, or accept liability for the content, policies, or practices of third-party sites. Your interactions with such sites are governed by their own terms and policies.
09Disclaimers
The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.
10Limitation of Liability
To the maximum extent permitted by law, Luxury Property Support, its founders, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, or business opportunity — arising out of or in connection with your use of the website or our services.
Where liability cannot be excluded by law, our total aggregate liability for any claim arising from or relating to the website shall not exceed one hundred pounds sterling (£100). Liability arising from a Service Agreement is limited as set out in that agreement.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
11Indemnity
You agree to indemnify and hold harmless Luxury Property Support and its founders, employees, and contractors from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the site, or your infringement of any third-party rights.
12Privacy
Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.
13Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. Updated Terms become effective when posted to this page. Continued use of the site or our services after an update constitutes acceptance of the revised Terms.
14Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection laws applicable in your jurisdiction of residence. Where an engagement is delivered primarily from our Australian studio, the parties may agree in the Service Agreement to apply New South Wales law.
15Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
16Contact
For any questions about these Terms or our services, please contact:
Luxury Property Support
Email: enquiries@luxurypropertysupport.com
Studios: London, United Kingdom · Albury/Wodonga, Australia